Refund policy
At ShopFurbished, we want you and your furry companions to be completely satisfied with your purchase. If you're not fully satisfied, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase or your order number
How to Start a Return
To initiate a return, please contact us at:
Please do not send items back without contacting us first. Once your return request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@shopfurbished.com with photos of the issue so we can evaluate the situation and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as pet food or treats)
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Items that have been used, worn, or are not in their original condition
If you have questions about a specific item, please contact us before making a purchase.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please request a return for the original item and place a new order once the return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: