Shipping policy
Last updated: July 2, 2026
Thank you for shopping with ShopFurbished! We are committed to providing a smooth and reliable shopping experience for you and your furry companions.
Order Processing
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment has been received.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
Please note that processing times may be longer during holidays, promotions, or periods of high order volume.
Shipping Times
Estimated shipping times are as follows:
- United States: 7-15 business days
- Canada: 10-20 business days
- International Orders: 10-25 business days
Please note that shipping times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
From time to time, ShopFurbished may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive an email containing tracking information. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:
- Weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Incorrect shipping information provided by the customer
ShopFurbished is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and an order has already been shipped, ShopFurbished cannot guarantee address changes or refunds.
Please contact us immediately at support@shopfurbished.com if you notice an error in your shipping information.
Lost or Stolen Packages
ShopFurbished is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier.
If you believe your package has been lost or stolen, please contact the shipping carrier directly. You may also contact us at support@shopfurbished.com, and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at support@shopfurbished.com and include photographs of the damaged item and packaging so we can assist you.
Contact Us
If you have any questions regarding shipping, please contact us at:
Thank you for choosing ShopFurbished! 🐾